Terms and Conditions


Thank you for visiting The Bear & The Bee. We want your shopping experience to be as easy and enjoyable as possible. We therefore recommend that you read through our terms and conditions and if you have any questions regarding these, do not hesitate to contact us before placing an order.

Terms and conditions apply to the use of the www.thebearandthebee.co.uk website. By placing an order with us you are agreeing to accept these terms and conditions.

We may revise these terms and conditions at any time and any changes will take effect when posted on the website.

Ordering

When you place an order with us, you are making an offer to buy goods. 

All orders are subject to acceptance and product availability. 

The contract of sale will exist between you and The Bear & The Bee once the order is accepted and a confirmation email is sent.

It is your responsibility to check that all details are correct on the confirmation email and to let us know if any details are incorrect.

The Bear & The Bee will endeavour to ensure that goods displayed on the website are available and in stock. However, in the unlikely event of a product being unavailable, we will email you and suggest an alternative or organise a full refund of any monies paid within 24 hours. Please allow 3-5 working days for funds to be available again in your account.

When placing an order you agree that all information given is accurate and complete.

Payment

Our payment process is operated through PayPal, where you can pay with a PayPal account or alternatively with a debit/credit card. Payment is taken when order is placed. We will not dispatch any products until cleared funds have been received.

Pricing

Prices are in UK Sterling. Prices are subject to change at any time without notice.

We aim to display all prices and descriptions accurately on our website. We will inform customers immediately if any discrepancies or errors occur and we reserve the right to refund or cancel any order, which is placed at an incorrectly displayed price.

They do not include any delivery and packing charges. The total cost of your order, including P&P will be displayed and confirmed to you before you place your order.

Cancellations

Any cancellations need to be emailed to us as soon as possible to info@thebearandthebee.co.uk

If you cancel your order before it is shipped out, we will refund the full cost of the order. If you cancel after the order has been shipped out we will refund the cost of the order minus the delivery fees. Customers will be responsible for the return postage costs and we will not be held liable for any loss or damage to returns. We suggest obtaining proof of postage or using a signed for service.

Delivery

Goods will be delivered to the address provided when ordering. Please ensure this address is correct. The delivery period stated to you upon ordering is approximate and we cannot guarantee to deliver by a particular date, although we will endeavour to do so. 

Refunds and Returns

If you are not happy with your purchase you can return your goods for whatever reason, provided we get them back within 14 days of receipt, in perfect saleable condition and in original packaging. We will refund or exchange goods at our discretion. Sale goods are not eligible for a refund.

Return postage costs are the responsibility of the customer. Delivery charge and return postage will only be refunded if the item is faulty. We cannot be held responsible for any loss or damage to returned items, therefore recommend getting proof of postage and using a 'signed for' method of delivery.

Please send an email to returns@thebearandthebee.co.uk prior to returning any items, stating reason for return and whether you wish a refund or exchange. We will email you a returns code, the returns address and will issue you a refund or replacement once we receive the goods back. Please allow 3-5 days for funds to be available once actioned by us.

Content

Please be aware that colours on our website may vary slightly depending how your monitor is calibrated. We make every effort to ensure that the images of the products are a true likeness to the actual product you are purchasing; however we cannot guarantee a perfect match every time.

All sizes are approximate and due to the handmade nature of some of our products, slight variations may occur within sizes, patterns and colours. We are happy to refund or exchange if you are not entirely happy with your purchase (see returns policy)

Liability

Every effort is made to keep the website up and running as smoothly as possible, however The Bear & The Bee will not be liable for the website being temporarily unavailable due to technical issues beyond our control, or also that the site or the server that makes the site available will be free of viruses or bugs.

We accept no liability for delays that may be caused by a delivery being delayed due to issues related to the carriage.

Copyright

All copyright, trade marks and all other intellectual property rights in this website and its content (including without limitation the website design, logo, text, graphics and all software and source codes connected with the website) are owned by or licensed to us or otherwise used by us as permitted by law. In accessing www.thebearandthebee.co.uk you agree that you will access the content solely for your personal use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our prior written consent. This excludes the downloading, copying and/or printing of pages of the website for personal use only. All third party trademarks reproduced in this website, which are not the property of, or licensed by us, are acknowledged.